To secure a booking, we require a 50% deposit and a completed booking form, or if there are less than 15 days remaining until the tour is due to commence we require full payment. On receipt we will send you a confirmation email. We reserve the right to decline any booking at our discretion.
15 days before the tour starts, we will contact you for the balance. In the case of non-payment of the balance by the due date, we will treat the booking as canceled.
All payments are by credit card via Paypal. Our booking form will automatically direct you to paypal. There is a 3% transaction fee charged by PayPal for all transactions which will be added to your amount due.
Your deposit becomes non-refundable within 60 days of the tour start date. The loss of mones paid is as follows, per person:
- Cancellation between 60 and 7 days prior to the tour start date: Loss of deposit
- Cancellation less than 7 days prior to the tour start date: Loss of deposit and any balance paid.
No refunds will be made if you voluntarily leave a tour for any reason after the tour has begun. The same applies if you are unable to fully participate in a tour due to injury or illness. Refunds will be at our discretion if you are involuntarily forced to leave a tour for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
We reserve the right to cancel any tour if the tour does not attract the minimum number of clients required to make the tour financially viable or due to external events (for example terrorism, natural disasters, political instability) which make it unviable to operate the planned tour. In such a case, refund of payments received shall constitute full settlement. We cannot assume responsibility for any loss incurred on account of nonrefundable air tickets.
Please note that all tour participants are required to sign our Waiver Form before attending the tour. The Waiver must be signed and returned to us via email no later than 15 days before the start of the tour.
Since last minute incidents and emergencies unfortunately do happen, we strongly recommend travel insurance. Your travel insurance plan should cover adequate personal accident, medical evacuation and other repatriation expenses as well as cancellation, curtailment, loss of effects and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. Clients are wholly responsible for arranging their own insurance. When purchasing insurance, clients should ensure that there are no exclusion clauses limiting protection for the type of activities in their trip.